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Known Issues

Tux Paint 0.9.32 — January 2024

If you are still using Tux Paint 0.9.31, please see that version's "Known Issues" list.

All Versions (global issues)

Tux Paint loads very slowly
The first time Tux Paint is launched (for a particular user), it may take a minute or more to respond. The font system used by Tux Paint (Pango) is creating a 'cache' of information about the fonts on your system. Subsequent launches of Tux Paint should be fast.

While the font cache is generated behind the scenes, Tux Paint should remain interactive (showing an animated 'please wait' animation) while this process runs.

Windows-specific issues

No known issues

macOS- and OS X-specific issues

'Unidentified developer' error
Recent versions of macOS have default security settings that prevent programs which were downloaded outside of Apple's "App Store" from being launched.

Apple provides instructions here for installing and launching apps from "unidentified developers."

Linux-specific issues

No known issues

Android-specific issues

Why is Tux Paint for Android so large now?
As of Tux Paint 0.9.30, the entire Stamps collection is bundled with the application. We do not yet have a simple way to provide them as an optional add-on. Due to popular demand, we opted to include them. In version 0.9.32, we greatly reduced the download and storage size required for the stamps.
On Chromebooks, the mouse is missing in Tux Paint for Android
Please download Tux Paint 0.9.32-BF1 (Bug Fix 1), also known as 9321, or later, which should address this issue. You may need to adjust "Cursor" setting via the "Tux Paint Config." tool (included with Tux Paint for Android). Quit Tux Paint, launch Tux Paint Config., make sure the "Cursor" setting is set to "Show the cursor", and click "Save and quit" at the bottom. Then re-launch Tux Paint and the mouse should be visible.
On Chromebooks, Tux Paint appears very small within a larger window
Look for a pull-down menu at the top of the window. If it shows "Phone", click it and change the setting to "Tablet". If no such option exists, check Tux Paint's "App Info" and make sure the "Preset window sizes" option is enabled.
Tux Paint crashes when using the Import Data option
This option is no longer relevant, and attempting to use it can cause the app to crash on some Android devices. Please download Tux Paint 0.9.32-BF1 (Bug Fix 1), also known as 9321, or later, which should address this issue.
Tux Paint cannot export pictures
Please download Tux Paint 0.9.32-BF2 (Bug Fix 2), also known as 9322, or later, which should address this issue.

Older Versions' Known Issues:

How do I tell what version I have?

Tux Paint displays its version number at the bottom left corner of its splash screen. You can also run "tuxpaint --version" from a command-line terminal, check your Tux Paint installation's documentation pages, or tell from the name of the installation file you downloaded (e.g., "tuxpaint-X.Y.Z-windows-x86_64.zip"). The "tuxpaint --verbose-version" may also be useful.

If you have problems...

You can contact us. Be sure to tell us what version of Tux Paint you're using, what operating system and OS version you're using (e.g., "Windows 10" vs. "macOS 10.15"), and where you got your copy of Tux Paint from (our website, some other website, a magazine CDROM, etc.).

Our Having Problems? page provides some tips on debugging crash and freeze issues with Tux Paint, so we can help solve the problem.

Did you know? Tux Paint runs right on your computer, and doesn't require Internet access.