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Having Problems? Need Help?

First, Check the Documentation

Tux Paint comes with fairly comprehensive documentation. You can see the documentation to the most recent version of Tux Paint here on this website. Also be sure to check out the list of Known Issues.

Our Having Problems? page provides some tips on debugging crash and freeze issues with Tux Paint, so we can help solve the problem.

Report Bugs or Make Feature Requests

Note: When contacting us or opening a bug report ticket, please be sure to mention:
  • what operating system and OS version you are running
    e.g., "Windows 11 Home 22H2", "macOS Ventura 13.2", "Android 12", etc.
  • which version of Tux Paint you're using
    it appears on the splash screen when you launch it, is part of the name of file you downloaded, if applicable (e.g, "tuxpaint-0.9.27-2-windows-x86_64-installer.exe"), appears at the top of your installed version's documentation, and is shown if you run the command "tuxpaint --version" from a terminal/shell/console, on systems that offer one
  • how you installed Tux Paint
    e.g. Windows installer EXE vs. Windows portable ZIP, Android via Google Play vs. direct APK file download, etc.
Otherwise, before we can help you, the first things we'll ask you is: what operating system are you running, what version of Tux Paint you are trying to use, and how did you install it?
Create a Bug Report or Feature Request Ticket
The Tux Paint project at SourceForge.net provides ways to report bugs and request features.
Contact Developers and Users via our Mailing Lists
The various Tux Paint mailing-lists are read by most of the developers of, and contributors to, Tux Paint (as well as by many users).
Contact the Lead Developer
If you have any questions, comments or suggestions regarding Tux Paint, and would rather not have to sign up for a mailing list or SourceForge, or simply don't wish to post something publicly, you may e-mail the lead developer, Bill Kendrick, at: bill@newbreedsoftware.com.
(Note: Bill speaks English and runs Linux, so if you have Windows or Mac questions, or send email in another language, he may need to pass your query along to another developer. Sorry for any inconvenience!)

Get a Live Demo in Your Area

If you're interested in having Tux Paint demonstrated for your school or user group, the following volunteers have mentioned their availability to do so. (Contact us by any of the means above if you're not located nearby. As listed on the Developers page, the Tux Paint team is international, and someone may be available!)

Also see the Events page for information on forthcoming and past events, and for presentation slides from past events.

(This list was last updated on November 30, 2021.)

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